Terms & Conditions

By placing an order on this website (www.thestruttsisters.com) you are making an offer to purchase product at the price stated on the site.

All pricing is in Australian Dollars (AUD). The Strutt Sisters reserves the right to change pricing at our discretion and without notice.

Customers with a store can only place wholesale orders and you must first fill out the wholesale application form to be approved for a wholesale account. All wholesale orders must be paid for before we send them, you will be invoiced for your order once it has been placed. Postage costs will be added onto every order.

When you order online you agree to pay the stated price for that product (and applicable shipping charges). All prices are listed in Australian Dollars (AUD).

Currently payment for goods purchased on our website is by PayPal only which is a safe and easy way to pay for purchases on the Internet. You can pay securely for your order by your credit card using the PayPal system. If you setup your own PayPal account you can transfer funds for payment straight from your bank account. If you would like to pay for your order by regular bank deposit without PayPal, just send us an email at contact@thestruttsisters.com notifying us of your request and we can go from there.

Please note: Orders are not posted until full payment is received.

Delivery Policy:
After ordering online, you will receive an email confirmation from us containing your order details . Please be sure to provide an email address. We will attempt to send your goods via Australia Post (Domestic & International mail services) within 3 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at contact@thestruttsisters.com

International Orders:

Please let us know at the time of placing your order if you would prefer standard shipping or tracked and insured post. The Strutt Sisters takes no responsibility for lost or stolen packages or if your package does not arrive if you do not choose to insure or track your package.

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

You may return a full priced product for exchange that you have purchased if the product is faulty or different to how it was described, pictured or interpreted on the website. Please forward all correspondence regarding your return to contact@thestruttsisters.com with the subject line " jewellery return". We do not accept returns of earrings, due to health regulations, or sale stock.

For returns (excluding Custom Designed pieces) you must:

a) contact us within 48 hours,
b) you return the item within 7 days of notifying us,
c) the item is in it’s original new condition and unworn,
d) you provide proof of purchase and receipt.

For returning items please provide a prepaid self-addressed envelope, box or padded bag equivalent to the one the item arrived in for the return of your replacement item. You may re use the original bag if possible. If you do not do this, new delivery charges will apply.

Faulty goods:
When contacting us regarding a return of faulty goods you must provide a clear photograph/s of the fault within an email describing the fault. You cannot return or exchange any item that has been damaged by you through misuse, dropping and scratching, damage caused by wearing in the shower or swimming (our products are water resistant only, not waterproof) or any other fault beyond normal wear. Normal wear and tear is not considered damaged. Jewellery designs using metal jump rings or links are designed to "stretch" slightly and loosen up.

Products may be returned for repair (see Repairs and Alterations).

Refunds and Exchanges:
Refund requests will be granted at the discression of The Strutt Sisters. Refunds will not be accepted unless we decide there is a fault in the product of our making. We hand make and hand wrap every item ourselves and every item is carefully inspected for faults before it is dispatched. We are happy to exchange an item or repair it for you. Exchanges must be made to the equivalent value of the returned item.

Custom Design/created jewellery:
Custom designed jewellery can be returned for repair purposes only. It cannot be returned due to a change of mind and will not be refunded. When using the Custom Design application please be careful when choosing your fabrics.

Repairs and Alterations to jewellery and visual artwork:
Repairs can usually be made on all of The Strutt Sister’s products including artwork. Please contact us at contact@thestruttsisters.com with your query and state in your message subject line Jewellery Repair or Artwork Repair or Other repair. You must provide a clear photograph/s and or description of the repair or alteration needed. We will contact you to assess the situation and discuss labour and parts costs with you and the time that is likely to be needed to repair/alter your item. While we endeavour to get your goods repaired/altered and back to you within 14 days this may not always be possible.

When returning items to be repaired/altered please include a prepaid self-addressed envelope or box equivalent to the one the item arrived in. New delivery charges will apply otherwise.

All Returns and Repairs should be addressed to:

The Strutt Sisters,
16 Hall Street,
Newcastle West,
2302 NSW

You are responsible for payment of delivery charges & insurance incurred when returning items to us including faulty and damaged items. We recommend that you return items using registered or traceable post or courier to ensure it is received by us. All Returns and Repairs must be packaged appropriately (bubble wrapped and taped envelope or box). Any damages to the items in transit will be at a cost to you. We are not responsible for any items lost or damaged in transit.

Custom Designed Jewellery:
When designing your Custom Design unique piece you are entitled to choose any fabric/s and shape/s for your design as per the templates provided on the website. As the designers of The Strutt Sisters brand and look, we reserve the right to choose the best part of the fabric that we will use to create your finished piece. Your fabric image choice may be used if it fits onto the required shape successfully, physically and visually. You can also specify what particular part you like of the fabric design and we will always endeavor to use this. If the combination of fabrics that you have chosen are not of the standard that we are happy to see worn in the public arena we will contact you to discuss other colour or fabric options with you to make your finished piece the best it can be. The end product must still be recognized as a product of The Strutt Sisters.

Custom designed items cannot be returned (unless for repair) if you have changed you mind about your design. Please take care when choosing your fabric for your piece before finalising your purchase.

Intellectual Property:
Reproduction of part or all of the contents in any form of www.thestruttsisters.com is prohibited unless written authorisation has been obtained by The Strutt Sisters. Unless otherwise noted, all materials on this website are protected as the copyright, trademarks and/or other intellectual properties owned by The Strutt Sisters. This includes photocopying, scanning and use of photographs from this website. Please contact us for permission at: contact@thestruttsisters.com

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. The Strutt Sisters do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. The Strutt Sisters reserve the right to change any detail on the website at any stage, including prices.

You must comply with all proprietary and copyright notices on this site. This website is owned by Catherine & Jennifer Strutt t/a The Strutt Sisters (ABN: 41640996873), and subject to copyright. The information on this site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on www.thestruttsisters.com, including designs and artwork are owned by the Strutt Sisters and are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary. Reproducing, copying, changing, or recreating any Strutt Sisters products or brand name is strictly prohibited.

Reselling Strutt Sister products of any kind including artworks, in a public arena such as markets, galleries or in any other marketplace or to a third party not stated, is not permitted without prior written notification or consent by the Strutt Sisters. (Excluding stores/galleries/shops who have purchased jewellery wholesale in good faith with intention to sell in outlets previously approved by the Strutt Sisters)

The Strutt Sisters are committed to ensuring the privacy of your personal information.

Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of The Strutt Sisters.

The Strutt Sisters does not collect or record any credit card details you may provide when purchasing products from www.thestruttsisters.com. If you have any concerns or enquiries regarding the privacy of your data please contact us at contact@thestruttsisters.com or write to us at: The Strutt Sisters, 16 Hall Street, Newcastle West, N.S.W. 2302, Australia.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at contact@thestruttsisters.com

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Any questions, concerns, feedback?..
Email us at contact@thestruttsisters.com